Q：Do you have CE, ISO, FSC certificates?
A：Yes, we do have CE, ISO, and FSC certificates. If you need any further information or copies of these certificates, please let us know. We will be happy to provide them.

Q：How can I order from you?
A：To place an order, send us your purchase details, including the product name, model, and quantity. We’ll provide you with a quote. If you agree with the quote, please send us your company name, address, and phone number for delivery. We’ll then send you a proforma invoice and payment details.

Q：How long is your delivery time?
A：Delivery usually takes 5-7 days if the items are in stock. If they are out of stock, it takes about 10-15 days to prepare, The delivery time depends on the order quantity.

Q：Can you cover the shipping costs?
A：Our prices are based on EXW (Ex Works) terms, which don’t include shipping or import costs. You’ll need to cover these extra costs, or you can arrange for your own shipping agent to pick up the goods from our factory.

Q： What is your sample policy?
A：Please provide us with your company name, address, and phone number for sample requests.

Q： What is your warranty policy?
A：For distributors, we usually send some spare parts and tools with your order for future after-sales service. For doctors ordering online, you can contact our nearest distributor for technical support. Our prices don’t include warranty costs, so you’ll need to cover the cost of after-sales service. For any quality issues, please contact us for a solution.

Q： What are your payment terms?
A：For small orders, we require full payment for fast delivery. For large orders, we can accept a partial deposit for production and the remaining balance before shipping.